Senior Field Service Engineer – Level 2

My Dublin based client is recruiting for a Senior Field Service Engineer – Level 2. This is a perm role.

Job Responsibilities

• Provide excellent customer service to our client’s,
• Resolve Level technical call escalations covering a variety of Technical topics
• On-site engineering skills, Installation and support on LAN equipment
• Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, Managed switches, Firewalls, WAPS’s, internet connections etc.
• Diagnose and resolve Network related technical problems with clients Broadband connections and end user networking environments
• Experience working and troubleshooting in a Hyper-V, Group Policy & DNS
• AV solutions – Malware, encryption software installation and troubleshooting
• Backup Solutions – experience particularly with Ashay, Unitrends, Backup Assist
• Remain at the forefront of emerging technologies and industry best practice
• Partake on the on-call / out of hours on-call Rota

Experience Required

• Experience in supporting SME’s
• Microsoft MCP Server, MCSE, CCNA, or CompTIA A+ Networking qualification
• Min of 5 years IT support experience in a similar role
• Excellent technical aptitude and troubleshooting skills
• Ability to handle multiple tasks concurrently and provide final level call escalation
• A strong customer-focused communicator with excellent interpersonal skills
• Candidates must also be proactive, self-motivated and capable of working without close supervision in a busy team based environment.

Essential and Desirable Skills

• Min of 5 years IT support experience in a similar role
• Full clean driving License

Educational Requirements

• Third level Technical qualification preferred, or alternative,

Working Hours & Benefits

• 38 Hour Working Week
• Laptop / Mobile
• Company Van
• Remote/ Hybrid Model