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Senior Field Service Engineer – Level 2

Senior Field Service Engineer – Level 2
Dublin Permanent Negotiable Ref: E13510NB

Job Description

My Dublin based client is recruiting for a Senior Field Service Engineer - Level 2. This is a perm role.

My Dublin based client is recruiting for a Senior Field Service Engineer – Level 2. This is a perm role.

Job Responsibilities

  • Provide excellent customer service to our client’s,
  • Resolve Level technical call escalations covering a variety of Technical topics
  • On-site engineering skills, Installation and support on LAN equipment
  • Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, Managed switches, Firewalls, WAPS’s, internet connections etc.
  • Diagnose and resolve Network related technical problems with clients Broadband connections and end user networking environments
  • Experience working and troubleshooting in a Hyper-V, Group Policy & DNS
  • AV solutions – Malware, encryption software installation and troubleshooting
  • Backup Solutions – experience particularly with Ashay, Unitrends, Backup Assist
  • Remain at the forefront of emerging technologies and industry best practice
  • Partake on the on-call / out of hours on-call Rota

Experience Required

  • Experience in supporting SME’s
  • Microsoft MCP Server, MCSE, CCNA, or CompTIA A+ Networking qualification
  • Min of 5 years IT support experience in a similar role
  • Excellent technical aptitude and troubleshooting skills
  • Ability to handle multiple tasks concurrently and provide final level call escalation
  • A strong customer-focused communicator with excellent interpersonal skills
  • Candidates must also be proactive, self-motivated and capable of working without close supervision in a busy team based environment.

Essential and Desirable Skills

  • Min of 5 years IT support experience in a similar role
  • Full clean driving License

Educational Requirements

  • Third level Technical qualification preferred, or alternative,

Working Hours & Benefits

  • 38 Hour Working Week
  • Laptop / Mobile
  • Company Van
  • Remote/ Hybrid Model

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
Tel: 01 286 6666
Email: nicola@eolas.ie
Connect with me
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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