Senior Customer Project Manager – Service Delivery

Senior Customer Project Manager – Service Delivery Image
Senior Customer Project Manager – Service Delivery

South of Ireland

Permanent

Negotiable

Ref: E8080SC

Job Description

South of Ireland based client requires a Senior Project Manager (Customer focused) to join their expanding team on a permanent basis

Job Responsibilities

  • Liaise directly with corporate customers and provide support for unique projects utilizing VR/AR technologies
  • Provide outstanding customer service to clients by developing effective customer service procedures, implementing customer training programs, and setting customer satisfaction goals
  • Work in a customer service position, with excellent technical knowledge of web services
  • Work with major clients and inhouse developers on delivery of VR/AR projects
  • Create effective customer service procedures, policies, and standards
  • Maintain accurate records and draw up reports if required

Experience Required

  • A minimum of 5 years’ proven experience in a customer service position
  • Proficiency in Microsoft Office and customer service software
  • Outstanding written and verbal communication skills
  • Good understanding of management practices and techniques
  • Demonstrate excellent leadership and interpersonal skills

Educational Requirements

  • Bachelor’s degree in Business Administration or relevant field

Working Hours & Benefits

  • 20 days annual leave
  • Flexi-time
  • Employee Training & Development Scheme
  • Employee Medical Scheme
  • Employee Assistance Programme

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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