Senior Business Analyst

About the role:

• Generation of functional and technical specifications for application releases
• Project manage system upgrades and releases
• Assist with the development and implementation of new products and business initiatives including the generation of new processes and procedures
• Provide day to day business analyst skills to the business as required, investigating issues, providing data, solving problems.
• Assist with testing as required.

Key Accountabilities:

• Strict adherence to the change management process, procedures and Prince2 methodologies
• Development of functional and technical specifications as required in relation to software amendments pertaining to the business, within agreed timeframes in conjunction with business representatives and vendors.
• Liaise with business representatives and software vendors to agree the content of releases and manage the implementation of each release.
• Develop project plans and provide regular project reporting to management as required.
• Develop and re-engineer procedures and processes as required in support of existing and new business initiatives.
• Attend and lead change advisory board meetings as required and attend conference calls (including ones outside of standard business hours) as required to ensure the success of each release.
• Work with the test team and developers to ensure suitable test cases are developed by the test team.
• Assist with testing and reviewing of defects as required.
• Develop a sound understanding of the company business model, processes, procedures and applications and actively contribute to improvements and efficiency gains.
• Available to travel internationally, and work outside of normal business hours as required.
• Participation at IDB level (global) as and when required.

Key Skill Areas:

1. Business Knowledge

• Demonstrated experience in business analysis, systems implementation and project management gained within Banking or Finance preferably in support of savings and investment products in an online environment.
• Experience with all aspects of online banking service delivery including online account opening forms, internet banking applications and back office processes.
• Sound understanding of transactional systems, accounting principles and payment systems.

2. Leadership Skills

• Illustrates initiative and proactive behaviours, is a self motivate individual.
• Highly efficient in co-ordinating and managing resources assigned to release activities

3. Interpersonal Skills

• Clear written and verbal communication skills (essential)
• Able to develop a good working relationship with service providers and bank staff
• Ability to build the confidence of 3^rd party providers and bank staff in your ability to perform your role consistently, accurately and within agreed timeframes.

4. Customer Focus

• Proactively tries to understand customers needs and displays commitment towards meeting them.
• Has a knowledge of customers expectations in relation to banking applications and online banking services.

5. Technical and Specialist Skills

• Prince2 project management certification.
• Proficient in the use of Microsoft Office (Word, Outlook, PowerPoint and Excel), Microsoft Project, Microsoft Access, Microsoft Visio and Quality Centre.
• Business Objects reporting skills (preferred)
• Ability to generate SQL queries (preferred)

6. Planning and Organisation

• Able to prioritise tasks and meet deadlines
• High level of accuracy and attention to detail
• Is flexible in aligning personal objectives with team objectives.
• Has recognised tertiary qualification in Business, Management or IT related discipline.
• Has several years’ experience in senior business analysis and design and some project management experience
• Has worked across relevant industries such as Finance and Banking and has a proven record in working with core banking applications
• Has experience liaising with business representatives, developers and testers in clarifying functional requirements and resolving issues.
• Proven track record demonstrating an ability to work effectively across multiple work streams.