Senior Administrator, Operations & Support

Senior Administrator, Operations & Support Image
Senior Administrator, Operations & Support



€35,000 - €40,000

Ref: E361NL

Job Description

Senior Administrator, Operations & Support required for Permanent role with Top Company based in Co.Meath.

Responsibilities of the Senior Administrator, Operations & Support:

  • Monitoring of helpdesk queues, triage and resolution of Tier1/Tier 2 calls
  • Escalation of Tier3 calls to Team Leader/Manager or external support providers as necessary
  • Account Management
  • User on boarding/off boarding
  • Password resets and account lockouts
  • Creation/deletion of user mailboxes and distribution lists
  • Basic database maintenance
  • Exchange system upgrades
  • Computer builds and deployments
  • Asset Management
  • Windows 7 Desktop support
  • Office 365 Support
  • Software installs
  • Server Virtualisation
  • Server Builds and Deployment
  • Management of fileshares and user security permissions
  • Patch Management and deployment
  • Antivirus management

Requirements of the Senior Administrator, Operations & Support:

  • 3-5 years’ operations support experience in a financial services environment.
  • Use/management of an ITIL based helpdesk.
  • Strong Active Directory Skills with GPO experience
  • Extensive experience supporting Windows 7 desktops and Server2008/Server2012
  • Experience supporting Office365 with strong MS Outlook skills
  • Demonstrable experience of VMWare with VCentre including host management and virtual server builds and deployments
  • Experience supporting and managing WSUS and antivirus systems – Sophos experience an advantage
  • Networking fundamentals – understanding of TCP/IP, basic routing and DHCP
  • Effective and timely communication with all involved parties
  • Outstanding ability to triage time-sensitive tasks, accomplishing work according to time frames set.
  • Strong customer service, work ethic and troubleshooting ability, with the ability to prioritise tasks and coordinating workload with other members of the team along with the ability to work on multiple efforts concurrently

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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