SAP Support Analyst

SAP Support Analyst
Dublin / North Dublin / Meath 2 Negotiable Ref:

Job Description

My North Dublin based client is currently looking for a SAP Support Analyst to join the team and help work on a number of projects.

The SAP Support Analyst will be joining a growing IT department to assist with the ongoing support and development of the businesses’ SAP systems.

The successful candidate will be responsible for supporting both SAP & BW systems to meet fully all Business requirements across a number of SAP modules. You will help with the running of Interfaces, providing Helpdesk support and the provision of specialist functional support for the SAP solutions in the SAP FI/MM/SD functionality.

Responsibilities:

  • Perform initial testing of incident/problem fixes, change request, enhancements, and new functionality, including Intermediate Document (IDoc) rejects and system errors.
  • Monitoring and management of all internal and external support calls and ticket.
  • Planning of regular bug fix/enhancement releases into production. Preparation of end user notes to support each release.
  • Working with the functional leads and key business users to develop and maintain standard functional scripts to support testing of all upgrades and changes.
  • Liaise with our internal IT Department Change Management processes.
  • Interfaces with SAP and non-SAP technical teams in support of existing system

Skills and Experience:

  • 3 years hands on SAP support experience.
  • Experience in developing and supporting SAP enhancements.
  • High level of experience in Service Incident Analysis, Support & problem resolution.
  • Demonstrated involvement in Full life cycle SAP implementations
  • Experience with interface technologies
  • Experience in Finance, Manufacturing and Supply Chain
  • Potentially has helped with or been involved in SAP configuration.
  • Excellent written and verbal communication skills.

Consultant Details

Peter Kirby's Profile Picture
Name: Peter Kirby
Title: Director
Tel: 01 2866666
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