SAP Manager – Permanent

Overview

The successful candidate will lead and manage the SAP Solution. They will define and execute the SAP strategy and manage SAP support levels including application modules, interfaces and the technical infrastructure.

Responsibilities

• Define short / medium and long-term strategy for SAP across the company and execute this strategy
• Identify opportunities to enhance the use and value of SAP applications for business benefit
• Manage cross functional team for day to day support and defined projects
• Develop & execute support services budget, procedures and policies
• Identify required resources and assign individual support responsibilities to in-house SAP team and /or external partners
• Agree Service Level Agreement (SLA) with line of business managers and external partners
• Manage & coordinate outsourced services provided by partners
• Manage day-to-day operational aspects of support in accordance with procedures, scope, dependencies and issue resolution
• Negotiate support contracts with 3^rd parties and manage ongoing commercial terms
• Ensure all system documentation is complete and accurate
• Resolve and/or escalate issues in a timely fashion
• Motivate teams to deliver value

Key skills

Relevant third level and/or professional qualifications

• At least 5 years SAP experience
• At least 5 years team lead / management experience
• Ability to manage numerous competing & concurrent activities
• Strong analytical, process and communication skills
• People management / team leading
• Strong business & technical awareness of applications & infrastructure, preferably ERP or integrated business applications