Project Coordinator – Service Delivery

Overview:

My client is looking for a Project Coordinator who has a background in Service Delivery with circa 3-5 years of experience. The ideal candidate will have experience/background in service delivery or vendor management (SLA/ ITIL etc).

Responsibilities:

• Work pro-actively and efficiently in a collaborative team environment.
• Assist in the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• Assist in the implementation of a number of key business-driven projects
• Assist in driving internal and third-party service review meetings covering performance, service improvements, quality and processes
• Ensuring adherence to critical SLAs at all times
• Training users on all aspects of software and services
• Conduct or participate in service reviews
• Other duties as assigned

Requirements:

• 2-3+ years’ experience in an enterprise level support environment.
• ITIL knowledge and experience a distinct advantage
• Office 365 experience advantageous
• A passion for Service Improvement and a knowledge of the SDLC advantageous
• Excellent sense of urgency and timeliness of client needs
• Ability to effectively work directly with Service Delivery, Infrastructure, Operations, Marketing, Distribution, Developments and other internal and external resources on a technical level to provide service functions to our internal and external customers.
• Background in a wide variety of technical disciplines advantageous but not essential
• Demonstrated ability to work with minimal direction and exercise strong initiative, judgment and confidentiality
• A proactive attitude towards problem identification and resolution
• Effectively demonstrate patience and understanding of users’ expectations
• Excellent organisational skills
• Strong problem-solving skills. This person should be detail oriented and have strong customer service skills.