Project Coordinator – Service Delivery

Project Coordinator – Service Delivery Image
Project Coordinator – Service Delivery

Dublin West

Permanent

€35,000 - €40,000

Ref: E581PK

Job Description

A brand-new role just opened with a great client based in Dublin West just off the M50 with access to public transport as well.

Overview:

My client is looking for a Project Coordinator who has a background in Service Delivery with circa 3-5 years of experience. The ideal candidate will have experience/background in service delivery or vendor management (SLA/ ITIL etc).

Responsibilities:

  • Work pro-actively and efficiently in a collaborative team environment.
  • Assist in the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • Assist in the implementation of a number of key business-driven projects
  • Assist in driving internal and third-party service review meetings covering performance, service improvements, quality and processes
  • Ensuring adherence to critical SLAs at all times
  • Training users on all aspects of software and services
  • Conduct or participate in service reviews
  • Other duties as assigned

Requirements:

  • 2-3+ years’ experience in an enterprise level support environment.
  • ITIL knowledge and experience a distinct advantage
  • Office 365 experience advantageous
  • A passion for Service Improvement and a knowledge of the SDLC advantageous
  • Excellent sense of urgency and timeliness of client needs
  • Ability to effectively work directly with Service Delivery, Infrastructure, Operations, Marketing, Distribution, Developments and other internal and external resources on a technical level to provide service functions to our internal and external customers.
  • Background in a wide variety of technical disciplines advantageous but not essential
  • Demonstrated ability to work with minimal direction and exercise strong initiative, judgment and confidentiality
  • A proactive attitude towards problem identification and resolution
  • Effectively demonstrate patience and understanding of users’ expectations
  • Excellent organisational skills
  • Strong problem-solving skills. This person should be detail oriented and have strong customer service skills.

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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