Production Support Development Lead

Production Support Development Lead Image
Production Support Development Lead

Co Louth / Co Meath / Co Kildare

Permanent

45,000 - 50,000

Ref: E3169NB

Job Description

My client based off the outskirts of Dublin are recruiting for a Production Support Development Lead to join the existing team

Overview

My client based off the outskirts of Dublin are recruiting for a Production Support Development Lead to join the existing team. This role would suit anyone living in Louth, Meath, Offaly, and Kildare direction.

The successful candidate will be responsible for leading a team and providing business and technical support for the group and implementing system updates and releases.

  • Manage a team comprising a cross skilled matrix of SQL based developers, application support and business analysts to ensure that excellent customer service is consistently delivered and that KPIs are achieved.
  • Identify and manage resources ensuring that the team members are always working on our clients’ priorities and value-add activities
  • Triage of Incidents and Change Requests raised on the Helpdesk
  • Analysing problems, including root cause analysis
  • Communication with other system support teams
  • Defining possible solutions/ rectification
  • Liaising with 3rd party Supplier for system fixes and changes

Skills and Experience

  • Testing and implementing scripts and code/data fixes
  • Prioritise requirements with user community and suppliers
  • Help define requirements based on business and system knowledge
  • Release management
  • Lead SIT, regression testing and UAT support activities to ensure data patches and software delivered are fit for production
  • System performance testing
  • 3rd level qualification, ideally in Computer Science
  • Previous experience of leading a team and technical delivery •
  • Excellent customer service and communication skills  Financial Services experience
  • Knowledge of unit linked products an advantage
  • Programming, database administration an advantage
  • Knowledge of incident, problem and change management within the ITIL framework
  • Experience of utilising SQL, structured testing and automated testing tools
  • Effective solution provider and experience in managing both internal and 3rd party relationships

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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