Production Operations Manager

Production Operations Manager Image
Production Operations Manager

Co Limerick

Permanent

Negotiable

Ref: E7631NB

Job Description

My Limerick based client is recruiting for an Production Operations Manager to join the team. This is a permanent role.

My Limerick based client is recruiting for an Production Operations Manager. This is a permanent role.

Job Responsibilities

  • Ensure the overall delivery of a quality operational service to customers
  • Direct the local production operations team and overall leadership support to the full distributed operations organisation, providing mentoring and support to team members as necessary
  • Ensure that appropriate incidents (and problems) are correctly managed through to resolution, ensuring their referral and escalation to other resolver teams as required and within the defined service levels
  • Work closely with the head of production operations to ensure continuity of service delivery and operation, and supplier management
  • Manage action plans relating to security incidents (including testing), initiating actions when flagged, ensuring liaison with other parties (internal and external) as necessary
  • Regularly review and ensure execution (and improvement where appropriate) of plans for disaster recovery and business continuity as required (including periodic testing)
  • Ensure strong working relationships with other areas of the business contributing to the delivery of service to customers, notably DevOps, product management, development and support
  • Ensure support for culture of continuous improvement, including identifying areas for potential improved automation and feeding back to relevant teams
  • Management reporting as necessary.

Experience Required

  • At least 10 years in a technical and operations support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community
  • Strong knowledge of public cloud architecture (preferably AWS)
  • Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical people
  • Excellent experience of leading and developing distributed teams across multiple time-zones and different jurisdictions
  • Good understanding of financial regulatory reporting practices
  • Awareness of tools managing the cloud environment, including sysadmin skills and experience of writing scripts in an administrative language
  • Strong supervisory skills and a familiarity with team management, an attention to quality and a desire for improvement
  • Excellent awareness of security and confidentiality issues and experience of identifying security vulnerabilities.

Essential and Desirable Skills

  • At least 10 years in a technical and operations support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community
  • Strong knowledge of public cloud architecture (preferably AWS)
  • Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical people
  • Excellent experience of leading and developing distributed teams across multiple time-zones and different jurisdictions
  • Good understanding of financial regulatory reporting practices

Educational Requirements

  • Bachelor’s degree in information technology or similar qualification

Working Hours & Benefits

40 hour working week

Healthcare

Pension

Gym Membership

Life Assurance

Bonus

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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