Personal Injury Claims Handler

Personal Injury Claims Handler
Dublin / Hybrid Permanent Hybrid Negotiable Ref: 21493

Job Description

My Dublin based client is recruiting for a Personal Injury Claims Handler to join the team. This is a fixed term contract. 

My Dublin based client is recruiting for a Personal Injury Claims Handler to join the team. This is a fixed term contract. This role will be 2 days office / 3 days remote.

Job Responsibilities

The role of the Claims Handler will be multifunctional and involves:

  • High volume case management – managing claims to final settlement.
  • Assessing claims and deciding on necessary medical and financial requirements
  • Handling all incoming communication proactively to ensure the early resolution of all claims
  • Providing excellent customer service in an efficient and friendly manner
  • Prepare personal injury claims for assessment of general and special damages subject to statutory provisions.
  • Correct interpretation of personal injuries legislation and medical reports.
  • Identify complex cases and the resulting action required.
  • Flexibility to respond to variations in caseloads given the evolving nature of the operating environment.
  • Interaction with the Dept. Employment Affairs and Social Protection, Revenue Authorities, actuarial and other experts and members of the independent Medical Panel to ensure assessments are made in a consistent and fair manner.
  • Liaison with the Service Centre, Medical Panel and other experts.
  • Any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or member of the management team.
  • Detailed understanding of the overall personal injuries claims and court awards systems
  • Detailed knowledge of the compilation of personal injury claims in relation to general damages and special damages
  • Practical experience and detailed knowledge of the valuation of complex personal injury claims and the Personal Injuries Guidelines
  • Detailed understanding of medical terminology to interpret medical reports and the necessity for further examination, specialist/diagnostic, or otherwise
  • Ability to identify complex cases and resulting action required
  • Detailed understanding of the compilation of allowable special damages and the requirement where necessary to involve motor engineers, actuaries, loss adjusters etc.
  • Knowledge of welfare benefits payable to accident victims and their deductibility or otherwise in the assessment of claims
  • Knowledge of Revenue Returns in relation to claims for loss of earnings from employed and self-employed claimants and the investigative requirements arising therefrom

Experience Required

  • A minimum 3 to 5 years personal injury claims handling experience
  • Have the requisite knowledge and ability to be able to discharge all the functions of the position
  • Have a proven track record of management and delivery of results in high volume case management role
  • Have the ability to deliver results within strict deadlines while maintaining a focus on quality of work.
  • Have the ability to bring experience/expertise from previous projects to bear on existing issues;
  • Have excellent planning, organisational and analytical/interpretative skills;
  • Have excellent communication, interpersonal and people management skills.
  • Have appropriate  numerical and computer skills

Essential and Desirable Skills

  • Previous Insurance Experience
  • APA or CIP qualification – Nice to have

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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