Organisational Change Manager

Job Responsibilities

• Deliver change management activities applying a structured change methodology.
• Plan, analyse and interpret business information using quantitative and qualitative methods, for impact analysis and business readiness
• Develop a clear engagement / communication plan to lead the change
• Using appropriate techniques and tools to capture ‘as is’ processes and working with the business and IT stakeholders to clarify and communicate ‘to be’ processes
• Working effectively with diverse Business units to ensure requirements are interpreted correctly.
• Facilitating workshops and managing follow-up activities for the change management stream
• Working with client stakeholders to ensure that requirements are going to work day 1 and that the new process and ways of working are understood.
• Assist with training to ensure the requirements are explained clearly and people are clear on the associated business benefits.
• Plan and create a programme and project level communication strategy , aligned with training and Corporate comms.
• Create appropriate communication and promotional material for each phase of the projects, in order to prepare for rollout.
• Devise and implement an effective organisational and people strategy plan for transformational change
• Assist HR understanding of Role Change.
• Undertake Business Readiness pulse checks and help define and deliver training (if required).
• Evaluate and measure the success of change management activities to determine any additional requirements whilst tracking and reporting issues.
• Be able to respond effectively in a dynamic project environment and work to tight and sometimes challenging deadlines.
• Utilise effective processes and standards in order to continuously improve quality
• Champion and promote the benefits of Change Management and be responsible for ensuring the adherence to Change Management Agile experience desirable.

Experience Required

• Hands-on experience of Change Management principles and Implementation within the Project Delivery area of a medium to large organisation.
• Experience capturing and documenting Business Change requirements and create detailed documentation and reports suitable for senior stakeholder consumption.
• Experience in process and role transition planning and implementation coupled with training needs assessment.
• Excellent communication skills with client stakeholders of all levels
• Experience using appropriate tools for business process modelling, storyboards, and requirements management/traceability.
• In-Depth knowledge of the Change Management process, policies, procedures and standards with proven experience supporting this process within a large complex organisation.
• Prior experience of agile methodology is a plus
• Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a team Proactive “can do” attitude with excellent interpersonal skills, making naturally good first impressions
• Ability to develop strong relationships with stakeholders of all levels
• Ability to develop strong relationships with both technical and non-technical members of the Business
• Excellent oral and written communication skills.
• Excellent time management, organisation and planning skills with a keen attention to detail

Essential and Desirable Skills

Ideally the candidate would have one of the following methodologies:

• Lewin’s change management model.
• The McKinsey 7-S model.
• Kotter’s theory.
• Nudge theory.
• ADKAR.
• Bridges’ transition model.
• KĂĽbler-Ross’ change curve.
• The Satir change management model.

Also a qualification or certification in Change Management:

• Certified Change Management Professional (CCMP)
• Change Management Specialist (CMS)
• Certified Problem and Change Manager (CPCM)
• Change Management Certificate Program from the Association for Talent Development
• Prosci Change Management Certification
• APGM Organizational Change Management Foundation
• AIM Change Management Certification

Educational Requirements

• 3rd Level Qualification