Operations Manager

Overview

• Developing, managing and maintaining the company’s IT Infrastructure
• Lead all IT infrastructure projects to ensure that we reduce technical debt.
• Managing a team responsible for systems, networks, telephony, storage and databases, with application support and first line service desk.
• Lead the dedicated security function. Responsible for the main IT revenue budget, covering licence renewals, telecoms for both voice and data, and the majority of IT service contracts.

Duties

• Working as part of IT management team, agree and implement IT strategy required to implement business strategy•
• Design and implement Infrastructure technical architecture roadmaps to support IT strategy
• Manage Service Desk and Service Management function
• Proactive identification and resolution of technical issues, ensure timely delivery and quality of services, while following a well – documented change management process
• Design, implement and monitor adherence to Service Level Agreements
• Deliver infrastructure projects within agreed scope, budget and timescale
• Manage stakeholders throughout our business
• Responsible for Disaster Recovery Planning, Backup and Recovery operations and Security Management Personal Attributes
• Strategic thinker that succeeds through operational excellence
• Fair leader, negotiator and influencer with natural ability to navigate through organisational complexities
• Excellent written and oral communication skills with the ability to communicate ideas in both technical and business language
• Highly self-motivated and directed with keen attention to detail
• Able to prioritize, delegate and execute tasks in a high-pressure environment
• Experience working in a target driven, team-oriented, collaborative environment
• Proven ability to be a hands-on, innovative problem solver, trouble-shooter

 Technologies

• Microsoft Windows
• Citrix
• VMWare
• Oracle
• Linux
• Microsoft Sharepoint
• Drools and Jboss.
• At least 10 industry experience – of which at least 5 will have involved leading Infrastructure teams
• Proven track record leading a team that manages highly available, resilient applications, databases, networks, storage area networks
• Contact Centre experience would be ideal (but not mandatory), AVAYA platform experience preferred.
• Third level IT or related qualification