Operations Centre Manager/ Service Delivery

Operations Centre Manager/ Service Delivery Image
Operations Centre Manager/ Service Delivery

Dubli

Permanent

Negotiable

Ref: E9476BJ

Job Description

My client is a Dublin based, global firm looking for a professional Operations Centre manager for one of their largest clients. The individual would have the proven ability to coordinate a team.

Experienced Required: 

  • Looking for someone with a career background in Shared Services or Operations Centre
  • Manage a team in a contact Centre
  • Expertise with ITL and SLA
  • Manage processes and help develop processes

Job Responsibilities:

  • The ability to understand and to relate effectively to the business, technical and organizational context in which the team is operating
  • Ability to facilitate team learning and continuous improvement in operating Scrum and in implementing and improving relevant practices

Essential and Desirable Experience:

  • ¬†Excellent ITL skills
  • Excellent verbal and written communication skills
  • Fluent in English both written and verbal

Education:

  • 3rd level
  • ITIL certifications

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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