MS Dynamics Platform Specialist

MS Dynamics Platform Specialist
Dublin City Centre Permanent Hybrid Negotiable Ref: 21188

Job Description

Our City Centre based client is seeking a Dynamics Platform Specialist, if successful you will serve as a subject matter expert. This client operates a hybrid model and offers excellent benefits.

MS Dynamics Platform Specialist

Our city centre-based client is seeking a Dynamics Platform Specialist, the successful candidate will serve as a subject matter expert in Dynamics. This client operates a hybrid and has an excellent benefits package.

Job Responsibilities:

  • Function as an authority in Dynamics, fostering alignment with CX consulting teams and the broader Power Platform and Dynamics engineering units.
  • Offer in-depth technical expertise and support in Solution Development, with a particular emphasis on shaping go-to-market propositions, covering all dimensions of the Power Platform.
  • Act as a liaison between consulting and technical teams, facilitating collaboration to create potent and personalized client solutions.
  • Utilize your proficiency in the MS Dynamics Platform, with a specific concentration on enhancing Customer Service, Customer Experience, and Contact Centre solutions.
  • Analyse, diagnose, and comprehend customer practices within organizations, and convey their requirements to architectural and development teams when necessary.
  • Translate gathered information into a coherent functional process.
  • Utilise your knowledge of Dynamics 365 product capabilities to influence, recommend, and optimize client requirements.
  • Demonstrate a well-rounded knowledge and problem-solving skills and exceptional communication abilities.

Essential Experience:

  • Profound knowledge of the MS Dynamics Platform, emphasizing expertise in Customer Service, Customer Experience, and Contact Centre enhancements and solutions.
  • Proficiency in analyzing, diagnosing, and comprehending customer practices within organizations, with the ability to articulate their needs to architectural and development teams.
  • Competence in translating discovered information into a well-defined functional process.
  • Capability to provide insights, propose enhancements, and refine client requirements, leveraging your comprehension of Dynamics 365 product capabilities and limitations.
  • Proficiency in conducting workshops, prototyping, and evaluating market demands.
  • Strong aptitude for problem-solving and exceptional communication skills.

Educational Requirements: A related 3rd level degree from a recognised institution

Benefits:

  • Hybrid working
  • Central location
  • Health insurance contribution
  • Pension
  • Bonus

Consultant Details

Caoimhe Cronin's Profile Picture
Name: Caoimhe Cronin
Title: Senior Technical Resourcer
Tel: 01 2866666
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