Level 2 IT Support

Level 2 IT Support Image
Level 2 IT Support

Cork

Permanent

Negotiable

Ref: E10263SPG

Job Description

Our client, a well known organization with multiple offices across the country are looking for Service Desk Technicians to join a growing team.

Job Responsibilities

  • Provide level 1/2 technical support on all IT matters.
  • Analyse and correct technical issues relating to hardware/ software applications.
  • For matters requiring urgent care, escalate to senior level support in a timely manner.
  • Installation and config of computers, phones, and other devices as needed.
  • Keep a complete inventory of hardware and software.

Experience Required

  • 2+ years in a helpdesk/ support role.

Essential and Desirable Skills

  • Working knowledge of:
    • Computer hardware
    • Network printers
    • Active director (users/ group policies)
    • Windows OS
  • Excellent networking knowledge in:
    • LAN, WAN
    • VPNs, TCP/IP
    • Switches and cabling
  • Previous helpdesk experience.
  • Excellent communication skills both verbal and written.
  • Ability to educate others on IT issues both in person and in a remote capacity.
  • Citrix knowledge and Microsoft Certs a distinct advantage.

Educational Requirements

  • 3rd level degree in IT or related field. Relevant experience in lieu.

Working Hours & Benefits

  • 37.5 hours per week

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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