Level 2 Application Support (Production Support)

Level 2 Application Support (Production Support) Image
Level 2 Application Support (Production Support)

Dublin City Centre



Ref: E5861NL

Job Description

Dublin City Centre Financial Services client requires an Application Support for a 6 month contract with Customer Facing experience.

Job Responsibilities:

  • Triage technical application and system issues affecting the production environment, raised on the IT Helpdesk or by the internal IT team
  • Conduct an analysis to identify the cause and to determine the most appropriate solution
  • Determine if the issue needs to be escalated internally or externally with 3rd party providers
  • Ensuring that the information and data relating to the issue and the status of the resolution is kept fully up to date on the IT Helpdesk
  • Ensuring that the business users are kept fully informed of progress and status changes, to include updates on expected resolution times
  • Ensuring appropriate quality and level of service at all times, according to documented service level agreements
  • Following the agreed processes, procedures and sign off requirements for all software bug fixes, patches and releases into both test and live environments
  • Manages the provision of, or provides support for User training for all application changes being managed by the team.
  • Manages the provision of or provides appropriate user documentation for application changes.
  • Where appropriate manages the provision of second level user support for all applications being managed by the team.

Experience Required:

  • 2+ years working in a Production or Application Support role.

Educational Requirements:

  • University degree or diploma in related field or equivalent professional training and experience.

Working Hours and Benefits:

  • Great location on Luas line
  • Subsidized canteen
  • 40 hour week

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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