Level 1 Helpdesk

Level 1 Helpdesk Image
Level 1 Helpdesk

Dublin City Centre

Permanent

€33,000 - €37,000

Ref: E8281SCG

Job Description

Dublin City Centre Client is looking for a Level 1 Helpdesk Support Engineer to join their team on a permanent basis

Job Responsibilities

  • Working as part of the ICT Support team
  • Responsible for the maintenance and support of the ICT Business Systems
  • Provide level 1/2 technical support to both internal/external users through:
    • Telephone support
    • Online Support/Service Desk
    • Desk based assistance
    • Business Systems project roll out etc
  • Work closely with Level 2&3 support teams
  • Liaise with 3rd party vendors
  • Support system testing where applicable
  • Analyse call logs to spot trends and underlying issues

Experience Required

  • Minimum 2 years experience working within a business systems / application support role
  • Strong organisation and problem solving skills
  • A high level of computer literacy particularly with Microsoft Products, Dynamics CRM, SharePoint, Excel, Word, Outlook, etc

Educational Requirements

  • Relevant Third Level qualification or equivalent

Working Hours & Benefits

  • 9-5:30
  • 25 days annual leave
  • Flexible work hours
  • Pension after completion of 6 month probation
  • Healthcare

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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