Junior Web Support Engineer

Junior Web Support Engineer
Dublin South 2 Negotiable Ref:

Job Description

My Dublin based client is recruiting for a Junior Web Support Engineer to join the team on a perm basis. This role will be working on hybrid model.

My Dublin based client is recruiting for a Junior Web Support Engineer to join the team on a perm basis. This role will be working on hybrid model. The successful candidate will join the support team as part of the web department, providing telephone & remote support to clients in Ireland and the UK. In this role you will deal directly with customers inquiries around the use of their bespoke software & website to resolve customer issues.

Job Responsibilities

  • Manage the call queue & prioritise efficiently and effectively
  • Ensure correct logging & priority of customer issues
  • Taking ownership of issues, troubleshooting & seeing them through to completion
  • Working with both the development team & customers to quickly identify root causes
  • Working well and communicating within the Support team, including the transfer of knowledge.
  • Assist with other day to day requirements within the Web Department
  • Candidates should display an ability to learn on the job, to work on their own initiative and be willing to expand their expertise.

Experience Required

  • You will need to have an interest in technology, websites and internet in general.
  • You will need good user skills and need to be very comfortable using windows, websites and email.
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Understanding of windows systems and computer networks
  • The ability to work independently and take initiative
  • Experience dealing with customers
  • Effective time management skills; must be able to handle multi-tasking and pressure of deadlines

Essential and Desirable Skills

Similar Customer / Helpdesk support experience

Educational Requirements

Computer Science or Relevant Degree

Working Hours & Benefits

  • 38 Hour Working Week
  • Pension
  • Healthcare
  • Hybrid Model

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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