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Junior Web Support Engineer

Junior Web Support Engineer
Dublin South 2 Negotiable Ref: E18463NB

Job Description

My Dublin based client is recruiting for a Junior Web Support Engineer to join the team on a perm basis. This role will be working on hybrid model.

My Dublin based client is recruiting for a Junior Web Support Engineer to join the team on a perm basis. This role will be working on hybrid model. The successful candidate will join the support team as part of the web department, providing telephone & remote support to clients in Ireland and the UK. In this role you will deal directly with customers inquiries around the use of their bespoke software & website to resolve customer issues.

Job Responsibilities

  • Manage the call queue & prioritise efficiently and effectively
  • Ensure correct logging & priority of customer issues
  • Taking ownership of issues, troubleshooting & seeing them through to completion
  • Working with both the development team & customers to quickly identify root causes
  • Working well and communicating within the Support team, including the transfer of knowledge.
  • Assist with other day to day requirements within the Web Department
  • Candidates should display an ability to learn on the job, to work on their own initiative and be willing to expand their expertise.

Experience Required

  • You will need to have an interest in technology, websites and internet in general.
  • You will need good user skills and need to be very comfortable using windows, websites and email.
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Understanding of windows systems and computer networks
  • The ability to work independently and take initiative
  • Experience dealing with customers
  • Effective time management skills; must be able to handle multi-tasking and pressure of deadlines

Essential and Desirable Skills

Similar Customer / Helpdesk support experience

Educational Requirements

Computer Science or Relevant Degree

Working Hours & Benefits

  • 38 Hour Working Week
  • Pension
  • Healthcare
  • Hybrid Model

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
Apply for Job Call me now Add to Shortlist

How to Apply

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