Junior Web Support Engineer

My Dublin based client is recruiting for a Junior Web Support Engineer to join the team on a perm basis. This role will be working on hybrid model. The successful candidate will join the support team as part of the web department, providing telephone & remote support to clients in Ireland and the UK. In this role you will deal directly with customers inquiries around the use of their bespoke software & website to resolve customer issues.

Job Responsibilities

• Manage the call queue & prioritise efficiently and effectively
• Ensure correct logging & priority of customer issues
• Taking ownership of issues, troubleshooting & seeing them through to completion
• Working with both the development team & customers to quickly identify root causes
• Working well and communicating within the Support team, including the transfer of knowledge.
• Assist with other day to day requirements within the Web Department
• Candidates should display an ability to learn on the job, to work on their own initiative and be willing to expand their expertise.

Experience Required

• You will need to have an interest in technology, websites and internet in general.
• You will need good user skills and need to be very comfortable using windows, websites and email.
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Understanding of windows systems and computer networks
• The ability to work independently and take initiative
• Experience dealing with customers
• Effective time management skills; must be able to handle multi-tasking and pressure of deadlines

Essential and Desirable Skills

Similar Customer / Helpdesk support experience

Educational Requirements

Computer Science or Relevant Degree

Working Hours & Benefits

• 38 Hour Working Week
• Pension
• Healthcare
• Hybrid Model