Junior Web Support Engineer

My Dublin based client is recruiting for a Junior Web Support Engineer. This role would suit a recent graduate who is eager to learn. The role will be remote working initially. The successful candidate will join an established support team as part of the web department, providing telephone & remote support to clients. The candidate should be energetic, professional & have good client management skills. You will handle customer inquiries around the use of their bespoke software & website to resolve customers issues.

Job Responsibilities

• Manage his or her call queue and prioritise efficiently and effectively
• Ensure correct logging and priority of customer issues
• Taking ownership of issues, troubleshooting and seeing them through to completion
• Working with both the development team and customers to quickly identify root causes
• Working well and communicating within the Support team, including the transfer of knowledge.
• Assist with other day to day requirements within the Web Department
• Candidates should display an ability to learn on the job, to work on their own initiative and be willing to expand their expertise.

Experience Required

• You will need to have an interest in technology and websites.
• You will need good user skills and need to be very comfortable using windows, websites and email.

• Excellent written and verbal communication skills
• Strong problem-solving skills
• Understanding of windows systems and computer networks
• The ability to work independently and take initiative
• Experience dealing with customers
• Effective time management skills; must be able to handle multi-tasking and pressure of deadlines

Essential and Desirable Skills

• Excellent written and verbal communication skills
• Strong problem-solving skills

Educational Requirements

Computer Science Degree or Relevant

Working Hours & Benefits

38 Hour Working Week

Health

Pension