Junior Support Engineer

Overview

My Dublin based client is recruiting for a Junior Support Engineer with experience in Office 365 administration would be an advantage.

Key Responsibilities

• Work with a third party helpdesk and application support helpdesks on resolving issues.
• Provide helpdesk support for a variety of systems, mainly: Citrix Terminal Server/Windows Server environment, Cisco phone system, Redbox call recorder, Office 365, Android and iOS mobile devices, HP Thin clients, Windows 7/10 laptops.
• Updating and administering Active Directory and Office 365 (create, archive and amend user accounts)
• Deployment of desktops, laptops, mobile and desk phones
• Updating and administrating of a Cisco phone system
• Provide end user internal technical support for software and hardware over 12 offices countrywide

Key Qualifications required

• Ideally a degree/diploma in IT or related field
• A Microsoft certification an advantage, but not required

Technical knowledge/skills required

• General knowledge of Windows Server environment and Active Directory
• General knowledge of virtual machines. Experience with VMware an advantage, but not required.
• Knowledge of Citrix an advantage, but not required
• Knowledge of network printing/scanning
• Basic knowledge of computer hardware
• Proficiency in Microsoft Office 2013/2016
• Experience with Windows XP/7/10 workstations
• Basic networking knowledge

Experience with Office 365 administration an advantage, but not required