Junior Support Engineer

Junior Support Engineer Image
Junior Support Engineer

Dublin City Centre



Ref: E854NB

Job Description

My Dublin based client is recruiting for a Junior Support Engineer to join their team.


My Dublin based client is recruiting for a Junior Support Engineer with experience in Office 365 administration would be an advantage.

Key Responsibilities

  • Work with a third party helpdesk and application support helpdesks on resolving issues.
  • Provide helpdesk support for a variety of systems, mainly: Citrix Terminal Server/Windows Server environment, Cisco phone system, Redbox call recorder, Office 365, Android and iOS mobile devices, HP Thin clients, Windows 7/10 laptops.
  • Updating and administering Active Directory and Office 365 (create, archive and amend user accounts)
  • Deployment of desktops, laptops, mobile and desk phones
  • Updating and administrating of a Cisco phone system
  • Provide end user internal technical support for software and hardware over 12 offices countrywide

Key Qualifications required

  • Ideally a degree/diploma in IT or related field
  • A Microsoft certification an advantage, but not required

Technical knowledge/skills required

  • General knowledge of Windows Server environment and Active Directory
  • General knowledge of virtual machines. Experience with VMware an advantage, but not required.
  • Knowledge of Citrix an advantage, but not required
  • Knowledge of network printing/scanning
  • Basic knowledge of computer hardware
  • Proficiency in Microsoft Office 2013/2016
  • Experience with Windows XP/7/10 workstations
  • Basic networking knowledge

Experience with Office 365 administration an advantage, but not required

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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