Junior Service Desk Role

Junior Service Desk Role Image
Junior Service Desk Role




Ref: E783LB

Job Description

My client is now looking for a highly motivated individual to join their growing IT service delivery team as the first point of contact for their IT Service Desk

The function of this role is to provide central IT services to a number of different business units within the company

My client is looking for an individual who has a passion for IT and enjoys working in a fast-paced, challenging environment, to join the Service Desk team.


The successful candidate will be responsible for:

  • Single point of contact for all customers to the IT Service Desk via phone, email, and Self-Service portal when logging any IT issue or request
  • Centrally logging all calls into my clients systems
  • Ensuring all calls are correctly classified and prioritised
  • Assigning all calls to the appropriate IT Support queue
  • Ensuring that all calls and assignments are carried out in accordance with the established SLA
  • Ensuring that all calls and assignments are carried out in accordance with established security policies and controls
  • First level troubleshooting on business applications and Microsoft Office suite
  • User administration across a range of applications and devices


Requirements for Role

  • An IT qualification is advantageous, but not essential
  • Any previous experience working in an IT role is desirable
  • Ability to multitask and work well under pressure
  • Attention to detail is a key requirement of the job. Maintaining a high level of quality in work is essential ensuring policies and procedures are adhered to.
  • Problem solving skills, an enthusiastic and positive approach to solving IT issues
  • Strong written, oral and interpersonal skills
Lorraine Bracken's Profile Picture
Name: Lorraine Bracken
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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