Junior IT Support Engineer

My North Dublin client has a brand-new opportunity for a Junior IT Support Engineer to join their team.

This is a well-established organisation in a fast-paced and thriving industry. The IT team prides itself on offering a small, supportive work environment while also benefiting from the structure and stability of a larger business network.

This is an internal IT role where you will be supporting the business locally on a range of IT solutions with the support of an experienced IT Manager. Ideal for an IT graduate and/or junior IT professional who has 0-2 years of experience in IT.

Job Responsibilities

• Set-up, configure, and maintain IT infrastructure such as desktops, laptops, phones, printers, display screens, networks, etc.
• Support IT administration, including: Office 365, access control, password resets, software installations, network administration, etc.
• Provide technical support to users and resolve issues in an efficient and professional manner.
• Diagnose, triage, log, and escalate technical issues as required.
• Resolve, log, and escalate network performance issues as required.
• Effectively liaise and collaborate with the local IT team, third party suppliers, and the wider business departments.
• Support the IT Manager in a range of software implementation and business improvement projects.

Experience Required

• Must be either an IT graduate and/or have some IT support experience
• 0-2 years of relevant experience (e.g. technical support / helpdesk support / service desk)
• Any experience / knowledge of the above job responsibilities would be ideal
• Customer-facing experience dealing with IT users would be desirable

Essential and Desirable Skills

• Broad IT knowledge across desktop support, IT administration, and networking
• Excellent communication skills to speak with technical and non-technical users
• General knowledge of both IT hardware and business systems
• Knowledge of eCommerce, Distribution, or Retail industry would be a benefit but not essential

Educational Requirements

• Diploma or degree in IT, Computer Science, or another related field
• Relevant IT certifications would be desirable (Comptia A+, Comptia Network+, Microsoft MTA, Microsoft 365)

Benefits

• Kickstart your IT career within a thriving business
• Work with a small, close-knit IT team as part of a larger business network
• Get involved in challenging IT implementation projects
• Great opportunity to learn new skills and technologies