IT Systems Analyst

The IT Systems Analyst role reports into the Practice Manager and ensures the smooth day-to-day running of all software and hardware. The role requires a core systems analyst skill-set, in order to carry out the day-to-day systems administration required (i.e. requirements analysis, configuration, testing & implementation), in addition to some management responsibilities, to define the appropriate development road-map for all Firm IT & liaise with 3^rd party IT providers as required. This is a stand-alone role, which will focus on the core Case Management system (Keyhouse) but also maintain & manage all other software & hardware across the Firm. The role will also encompass the data analytics processes within the firm, co-ordinating & liaising with external Clients as required.

Responsibilities:

 IT Systems Maintenance & Management

• Core focus is Case Management System (Keyhouse) including liaison with external 3^rd party providers, with additional minor hardware elements to oversee (e.g print services);
• Administer system configuration, maintenance, user access requests & change controls.
• Ensure alignment between the Firm’s business processes & system configuration to ensure best possible business support.
• Troubleshoot, identify & diagnose system/ application errors, perform system analysis & implement changes to system configuration as appropriate.
• Work with business stakeholders to develop, document & refine the processes & rules used to configure systems/ applications.
• Support testing & implement any associated configuration changes.
• Produce required training materials & other supporting documentation.
• Carry out staff IT Training & provide day-to-day user support as required.
• Progress development & enhancements through continuous improvement.

Software Management

• Ensure the smooth running of all Firm software, including anti-virus software, specialist legal software & email provision etc., primarily via liaison with external 3^rd party service providers.
• Ensure Firm/users adhere to software licensing laws.
• Provide secure access to the network for remote users.
• Secure all data from internal & external attack.

Online Presence Management

• Website management (primarily via liaison with external 3^rd party providers).
• Social Media Management.

Data Analytics

• Ownership & co-ordination of all Client MI reporting (currently excel based).
• Development & expansion of MI reporting capability as required.

IT Communications

• Issuing of all internal IT related comms to staff.
• Liaison & communication regarding external 3^rd party IT services.

 MI Reporting

• Production of required internal IT reporting.

Other Activities include

• Keep up to date with the relevant technologies.
• Contribute to organisational policy regarding IT quality standards & strategic planning.
• Liaise with Finance or other business areas as required regarding IT work.

Requirements:

• Relevant qualification in Information Technology.
• At least 5+ years experience in previous system analyst roles, with some management responsibilities experience.
• Proficient in Microsoft Office in particular advanced Excel capability.
• Strong relationship/ stakeholder management experience.
• Programme/ Project Management / Change Management experience a plus.
• Keyhouse experience desirable but not essential.
• Experience in legal sector a plus but not essential.
• Ability to interact and communicate at all levels.
• Analytical & solution-focused.
• Excellent organisational & time management skills and attention to detail.