IT Systems Analyst

IT Systems Analyst Image
IT Systems Analyst

Dublin

Permanent

Negotiable

Ref: E5206SD

Job Description

My Dublin based client is looking for an experienced IT Systems Analyst to join them on a permanent basis.

The IT Systems Analyst role reports into the Practice Manager and ensures the smooth day-to-day running of all software and hardware. The role requires a core systems analyst skill-set, in order to carry out the day-to-day systems administration required (i.e. requirements analysis, configuration, testing & implementation), in addition to some management responsibilities, to define the appropriate development road-map for all Firm IT & liaise with 3rd party IT providers as required. This is a stand-alone role, which will focus on the core Case Management system (Keyhouse) but also maintain & manage all other software & hardware across the Firm. The role will also encompass the data analytics processes within the firm, co-ordinating & liaising with external Clients as required.

Responsibilities:

 IT Systems Maintenance & Management

  • Core focus is Case Management System (Keyhouse) including liaison with external 3rd party providers, with additional minor hardware elements to oversee (e.g print services);
  • Administer system configuration, maintenance, user access requests & change controls.
  • Ensure alignment between the Firm’s business processes & system configuration to ensure best possible business support.
  • Troubleshoot, identify & diagnose system/ application errors, perform system analysis & implement changes to system configuration as appropriate.
  • Work with business stakeholders to develop, document & refine the processes & rules used to configure systems/ applications.
  • Support testing & implement any associated configuration changes.
  • Produce required training materials & other supporting documentation.
  • Carry out staff IT Training & provide day-to-day user support as required.
  • Progress development & enhancements through continuous improvement.

Software Management

  • Ensure the smooth running of all Firm software, including anti-virus software, specialist legal software & email provision etc., primarily via liaison with external 3rd party service providers.
  • Ensure Firm/users adhere to software licensing laws.
  • Provide secure access to the network for remote users.
  • Secure all data from internal & external attack.

Online Presence Management

  • Website management (primarily via liaison with external 3rd party providers).
  • Social Media Management.

Data Analytics

  • Ownership & co-ordination of all Client MI reporting (currently excel based).
  • Development & expansion of MI reporting capability as required.

IT Communications

  • Issuing of all internal IT related comms to staff.
  • Liaison & communication regarding external 3rd party IT services.

 MI Reporting

  • Production of required internal IT reporting.

Other Activities include

  • Keep up to date with the relevant technologies.
  • Contribute to organisational policy regarding IT quality standards & strategic planning.
  • Liaise with Finance or other business areas as required regarding IT work.

 

Requirements:

  • Relevant qualification in Information Technology.
  • At least 5+ years experience in previous system analyst roles, with some management responsibilities experience.
  • Proficient in Microsoft Office in particular advanced Excel capability.
  • Strong relationship/ stakeholder management experience.
  • Programme/ Project Management / Change Management experience a plus.
  • Keyhouse experience desirable but not essential.
  • Experience in legal sector a plus but not essential.
  • Ability to interact and communicate at all levels.
  • Analytical & solution-focused.
  • Excellent organisational & time management skills and attention to detail.

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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