IT Systems Administrator

The Senior Administrator will be responsible for the following:

Provide third line support to a wide range of applications, systems and network infrastructure within the company.

User Support & Helpdesk

• Analysing problems, including root cause analysis
• Communication with other system support teams
• Defining possible solutions/rectification
• Liaising with third party suppliers
• Effective and timely communication with all involved parties

Delivery

Helpdesk

• Monitoring of Helpdesk queues, triage and the timely resolution of support issues and calls
• Escalation of calls to Team Leader/Manager or external support providers as required

Active Directory

• Excellent knowledge of Active Directory including User, Group and Group Policy Management

Microsoft Exchange

• Excellent knowledge of Exchange 2013/2016 on Premise, Hybrid and/or Cloud

Desktop Support

• Recent relevant exposure/experience of computer image build and deployment systems
• Excellent knowledge of Windows 7/10, Office 2013/2016, Office 365 or On Premise

Information Security

• Recent relevant exposure/experience of enterprise protection solutions i.e. Symantec, Sophos
• Recent relevant exposure/experience of patch management technologies i.e. WSUS
• Recent relevant exposure/experience of enterprise management solutions i.e. ManageEngine, GFI • Recent relevant exposure/experience of network vulnerability solutions i.e. Qualys, Nessus

Networking

• Excellent knowledge of DNS, DHCP and TCP/IP Networking

Teamwork

• Excellent team working abilities

Planning

• Prioritise helpdesk calls

• Time managing BAU and projects

Required

• 5+ years’ experience in an ITIL based Helpdesk system
• Strong Active Directory skills • Extensive experience supporting Windows 7/10, Office 2013/2016, Office 365 or On Premise
• Effective and timely communication with all involved parties
• The ability to work in a team and on their own initiative
• Strong customer service ethos and troubleshooting ability.
• Eagerness to improve, learn and contribute
• Excellent communication skills both written and verbal
• Capable of following and composing process and procedure documentation

Desirable

• Exposure to IP Phone systems
• Exposure to VMWare
• Exposure to Cisco Firewalls and Switches
• SQL knowledge
• Systems security knowledge
• Infrastructure project management and implementation

Desired Qualifications

• Cisco Certified, MCSE Certified, CISSP