IT Support Team Leader

My Dublin south side client is looking for an IT Support Team Lead to manage a small team of IT Field/ Support Engineers who help with the installation and support of their client’s servers and infrastructure around Dublin.

Job Responsibilities

• You must have previous team lead skills (manage SLA’s / Ticket priority’s/ Client relations and all escalations issues)
• Act as a third level support engineer to the team in areas of networks, servers and network infrastructure.
• help mentor the team and support them when needed
• Strong experience dealing with customers and communicating with 3rd party vendors
• Someone with 1- 2 years team lead skills will be proficient

Experience Required

• 1+ years experience in a similar role in a managed IT services organisation
• Network troubleshooting
• Experience with the following;
  • Microsoft Office, Printers & Smart Phones
  • Installation & System Administration of Windows 7/8 /10
  • Network troubleshooting
  • Routers, Firewalls and VPN Set-Up & Configuration
• Excellent written and verbal communication,

Essential and Desirable Skills

• Full Clean driving licence is essential

Working Hours & Benefits

• Standard working hours