IT Support Specialist

IT Support Specialist
Dublin Permanent €50,000 - €55,000 Ref:

Job Description

Our Dublin based client are looking for an IT Support Specialist to join their team on a permanent basis. Excellent opportunity with an established company. Hybrid working, 3 on site and 2 at home

Job Responsibilities

  • Key point of contact for all IT infrastructure related requests coming from the Irish and UK business units by phone, email and via the Service Now tickets
  • Manage the service and support request ticketing queue and assign tickets to the relevant infrastructure technicians
  • Follow the request from initial logging to close
  • To act primarily as an IT support resource
  • Active Directory user account management, AD and SAP password resets, mobile phone and laptop / pc setup and management, desktop OS and application support etc.
  • Troubleshoot and resolve desktop and server problems, diagnose and solve hardware and software incidents and problems
  • Work with a variety of business and technical teams to enhance IT service
  • Install, maintain and support new applications and services
  • Work to agreed SLA thresholds for incidents, service requests and problems
  • Prioritise and manage several open cases and mini projects at any one time
  • Keep up to date with IT skills and appropriate certifications
  • Participate and assist in projects and rollouts.

Essential and Desirable Skills

  • Good levels of customer service and communications skills and ideally experience working in an IT Service Desk environment that uses an Enterprise ITIL systems
  • A team player with a willingness to learn and develop their skills and responsibilities within the team
  • The ability to adapt to and be able to handle situations as they occur
  • Be reliable, responsible and dependable.
  • Be self-motivated with a desire to provide a best in class level of IT support.
  • This role requires attention to detail and time management
  • Proficient skills in the Microsoft desktop operating system Windows 10/11 ideally with a recognised certification
  • Proficient skills in the Microsoft server operating systems Windows 2016 R2 and 2019 ideally with a recognised certification
  • Active Directory Administration
  • Microsoft (Office) 365 Administration including Exchange online, Teams and OneDrive
  • Experience and knowledge of both Apple iOS and Android devices
  • Ideally ITIL Foundation level certification

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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