IT Support Specialist – 12 Month Fixed Term Contract

IT Support Specialist – 12 Month Fixed Term Contract Image
IT Support Specialist – 12 Month Fixed Term Contract




Ref: E9179SC

Job Description

Multinational Client is looking for a IT Support Specialist to join their team on a permanent basis based in the Cork City office.

Job Responsibilities

  • Act as the main point of contact to support the EMEA office
  • Troubleshoot and offer technical support to internal employees
  • Liaise with a global IT team
  • Prepare, configure and troubleshoot laptops, desktops, desk phones, mobile phones, etc
  • Assist with PC setups – hardware and software
  • Purchase IT equipment on behalf of the company, keeping budgets in mind
  • Maintain inventory of onsite/remote equipment, software licences, etc
  • Support AV/VC in meeting/conference rooms
  • Produce training documents for internal staff if required
  • Conduct Root Cause Analysis
  • May be required to provide support after core work hours

Experience Required

  • 2+ years experience in an IT Support role in a multinational environment
  • Experience providing end user support in an ITIL environment
  • Manage local vendor resources
  • Must have excellent communication skills

Essential and Desirable Skills

  • Strong understanding of the Microsoft Office products (PowerPoint, Excel, Office 365, etc)
  • Understanding of Microsoft operating systems
  • Experience with some of the following: Outlook, SharePoint, Skype, WebEX, Active Directory, Power BI, MS Teams – more the better
  • Knowledge of Apple Products is a plus

Educational Requirements

  • 3rd level qualification
  • CompTIA qualifications are a plus

Working Hours & Benefits

  • 8am-5pm
  • Bonus
  • Healthcare
  • Pension

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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