IT Support Specialist – 12 Month Fixed Term Contract

Job Responsibilities

• Act as the main point of contact to support the EMEA office
• Troubleshoot and offer technical support to internal employees
• Liaise with a global IT team
• Prepare, configure and troubleshoot laptops, desktops, desk phones, mobile phones, etc
• Assist with PC setups – hardware and software
• Purchase IT equipment on behalf of the company, keeping budgets in mind
• Maintain inventory of onsite/remote equipment, software licences, etc
• Support AV/VC in meeting/conference rooms
• Produce training documents for internal staff if required
• Conduct Root Cause Analysis
• May be required to provide support after core work hours

Experience Required

• 2+ years experience in an IT Support role in a multinational environment
• Experience providing end user support in an ITIL environment
• Manage local vendor resources
• Must have excellent communication skills

Essential and Desirable Skills

• Strong understanding of the Microsoft Office products (PowerPoint, Excel, Office 365, etc)
• Understanding of Microsoft operating systems
• Experience with some of the following: Outlook, SharePoint, Skype, WebEX, Active Directory, Power BI, MS Teams – more the better
• Knowledge of Apple Products is a plus

Educational Requirements

• 3rd level qualification
• CompTIA qualifications are a plus

Working Hours & Benefits

• 8am-5pm
• Bonus
• Healthcare
• Pension