IT Support Engineer

IT Support Engineer Image
IT Support Engineer

Dublin

Permanent

Negotiable

Ref: E9488CG

Job Description

My Dublin-based client has an excellent opportunity for an IT Support Engineer to join a growing team with a friendly and supportive work culture.

Job Responsibilities

  • Manage the technical support related incidents in accordance with Service Level Agreements (SLA).
  • Handle escalated issues to ensure they are resolved or worked to the customer’s satisfaction in accordance with agreed procedures.
  • Play an active role in the Support Helpdesk Ticketing System when required.
  • Follow escalations through to completion ensuring all parties informed.
  • Follow up on outstanding issues and ensuring a timely resolution.
  • Identify areas of risk in order to mitigate those in timely manner.
  • Maintain service delivery performance against targets and customer expectations.
  • Contribute to maximising service delivery by identifying areas of improvement and growth for the business and their clients.
  • Ensure high levels of customer service at all times.
  • Local travel to client site may be required from time to time.

Experience Required

  • 2+ years of relevant experience in a technical support environment.
  • Excellent working knowledge of Desktop Operating Systems.
  • Knowledge of Windows Servers.
  • Knowledge of Microsoft Active Directory.
  • Knowledge of network patching, switches and wireless installations.

Essential and Desirable Skills

  • Strong interpersonal skills with ability to support and communicate with users on all levels.
  • Sound troubleshooting and analytical skills.
  • Interested in using different technologies and likes being an ‘all-rounder’ in technical support.
  • Self-starter who uses own initiative.
  • Ability to take ownership, organise workload and change priorities quickly.
  • Ability to work effectively as a member of a larger team.
  • Pleasant, patient and friendly attitude.
  • Desired: Driving licence.

Educational Requirements

  • Diploma or degree in an IT-related discipline.

Working Hours & Benefits

  • Standard working hours
  • 90% office-based
  • Regular performance rewards
  • Gym

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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