IT Support Engineer

IT Support Engineer

Our Dublin based client is looking for a 2^nd level IT support engineer to provide daily support to the internal departments.

Candidate requirements:

• Third level degree from a recognised institution or relevant certification
• Prior experience maintaining small devices and meeting room equipment
• Proven track record of troubleshooting ability
• Strong knowledge and understanding of online platforms such as Zoom, IOS, and MS Teams
• Experience working with Windows 10 technology and MS Office Suite
• Prior knowledge of networking constructs and configurations
• Working knowledge of Poly room technology and systems

Candidate responsibilities:

• Efficient management and resolution of all tickets
• Ability to manage and maintain small devices such as smartphones, laptops, tablets
• Maintain all meeting room equipment to ensure functionality and efficiency
• Offer support to IT department
• Ensure issues are logged and managed correctly and escalated where necessary
• Communicate effectively with team lead regarding issues that occur
• Maintenance of the employee active directory