IT Support Engineer

IT Support Engineer
South Dublin 2 €30,000 - €35,000 Ref:

Job Description

My South Dublin client has an excellent opportunity for an IT Support Engineer to join their growing team.

My South Dublin client has an excellent opportunity for an IT Support Engineer to join their growing team. You will be joining a small, well-established, & friendly team where you will be providing a range of technical support services to multiple users.

Job Responsibilities

  • Provide both hardware and software support to large and SME clients.
  • Monitor and respond to technical incidents and requests by phone, email, or ticketing system.
  • Resolve issues through to completion, follow up on outstanding issues, and escalate issues if required.
  • Ensure high levels of customer service and timely resolution of issues.

Experience Required

  • 2-3 years’ experience in an IT support role
  • Experience responding to tickets and using ticket-based software
  • Excellent customer service experience
  • Fluent English and strong communication skills
  • Driver’s licence would be ideal (for commuting to/from the office)
  • Sound knowledge of the hardware and software technologies below: –

Essential and Desirable Skills

  • Windows Server administration (2012, 2016)
  • End-user operating environments (Win 7 / 8 / 8.1 / 10)
  • Office 365 administration
  • Networking and IP
  • Hyper V / VMware
  • SonicWall / Aruba / HP

Educational Requirements

  • Diploma or degree in an IT related discipline

Benefits

  • Small and supportive team where you can develop your skills
  • Exposure to a diverse range of technologies and clients
  • Hybrid working options (2-3 days in the office)

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