IT Support Engineer

IT Support Engineer
Dublin 2 €25,000 - €30,000 Ref:

Job Description

My Dublin North based client is recruiting for an IT Support Engineer to join their existing team.

Overview

  • The role will involve a combination of onsite support, onsite preventative maintenance days, customer installations/upgrades, in-house remote support
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Escalate more complex or critical issues to appropriate senior staff
  • Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed SLA
  • Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk ticketing system
  • Excellent written and verbal communication skills
  • Customer-focused attitude and a willingness to learn and implement the latest technologies
  • Any other duties deemed required as part of the day to day role
  • May be required to take part in on-call rota

Required Skills for the IT Support Engineer

  • 4+ years Field Service experience working in a busy multi-customer environment
  • Strong VMWARE, AD & Office 365 skills
  • Server & SAN installation, migration and support
  • Installation & troubleshooting of Windows Server 2008/2012/2016
  • PC hardware/software and networking experience required
  • Network and firewall setup and support (primarily SonicWALL) VPN setup & configuration
  • TCP/IP, DNS in both a local network and internet context
  • Knowledge of LAN/WAN technologies
  • Backup and DR solutions preferably with Veeam or Acronis
  • Current Microsoft & VMWARE certification a bonus but engineer experience most critical factor
  • English as primary language
  • Full clean driving license is essential

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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