IT Support Engineer

IT Support Engineer Image

IT Support Engineer

Dublin

Permanent

€25,000 - €30,000

Ref: E117NB

Job Description

My Dublin North based client is recruiting for an IT Support Engineer to join their existing team.

Overview

  • The role will involve a combination of onsite support, onsite preventative maintenance days, customer installations/upgrades, in-house remote support
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Escalate more complex or critical issues to appropriate senior staff
  • Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed SLA
  • Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk ticketing system
  • Excellent written and verbal communication skills
  • Customer-focused attitude and a willingness to learn and implement the latest technologies
  • Any other duties deemed required as part of the day to day role
  • May be required to take part in on-call rota

Required Skills for the IT Support Engineer

  • 4+ years Field Service experience working in a busy multi-customer environment
  • Strong VMWARE, AD & Office 365 skills
  • Server & SAN installation, migration and support
  • Installation & troubleshooting of Windows Server 2008/2012/2016
  • PC hardware/software and networking experience required
  • Network and firewall setup and support (primarily SonicWALL) VPN setup & configuration
  • TCP/IP, DNS in both a local network and internet context
  • Knowledge of LAN/WAN technologies
  • Backup and DR solutions preferably with Veeam or Acronis
  • Current Microsoft & VMWARE certification a bonus but engineer experience most critical factor
  • English as primary language
  • Full clean driving license is essential

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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