IT Support Engineer

IT Support Engineer
Dublin City Centre Permanent Office €45,000 - €50,000 Ref: 21375

Job Description

Our Dublin based client are looking for an IT Support Engineer to join their team on a permanent basis. Excellent opportunity with a market leading company in their industry

Job Responsibilities

  • Providing advanced technical support to end-users across the group
  • Resolving complex technical issues on a daily basis
  • Escalating technical issues to other teams when necessary and required for advanced support
  • Documenting and maintaining the knowledge base and learnings across the team
  • Contributing to the improvement of support processes and procedures within the team and larger group function
  • Assisting junior support staff in issue resolution and for support and guidance in their knowledge and careers
  • Handling occasional phone calls and emails as needed

Experience Required

  • 2-5 years’ experience in a technical support role, from an enterprise environment
  • Exceptional troubleshooting abilities and proactive problem-solving
  • Experience with Office 365 administration, especially in SharePoint
  • have strong verbal and written communication skills
  • Demonstrated teamwork skills, attention to detail, and a strong work ethic
  • Strong skill set in troubleshooting and user assistance and guidance
  • Have a background in providing advanced technical support, handling complex issues, and working closely with end-users to resolve problems efficiently.

Working Hours & Benefits

  • 08:30 – 5 pm, Monday to Friday
  • Office environment
  • Excellent benefits package and the opportunity for career growth and development

 

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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