IT Support Engineer

IT Support Engineer
Dublin Permanent Hybrid Negotiable Ref: 21341

Job Description

A top Dublin based firm requires an excellent Support Engineer to manage a busy ticket environment and collaborate with key stakeholders & the team on a daily basis to ensure excellence in support.

Job Responsibilities

  • Tackle client ticket issues across diverse areas:
    • Windows client operating systems (Windows 10 and 11)
    • Microsoft Office Suite, including Office 365
    • General Networking (DNS, DHCP, TCP/IP)
    • Server infrastructure, including AD/Group Policy
    • Firewalls/Access Points
    • Basic SQL
    • Azure Infrastructure
  • Execute new PC setups and manage migrations.
  • Deliver technical support to end users, providing solutions and identifying the root causes of computer problems.
  • Support customers remotely or on-site, addressing software or hardware issues.
  • Undertake travel for on-site installations and repairs when required.
  • Install new software or implement changes based on client requests and company policies.
  • Conduct routine maintenance on servers and equipment to ensure optimal performance.
  • Assist clients in resolving technical issues related to computer usage, including software installation or upgrades.
  • Ensure the security of computer networks through continuous monitoring and checks for intrusions or viruses.
  • Install and troubleshoot servers, hardware, software, and peripherals.
  • Engage in continuous learning of new technologies, self-education, and identification of training needs.
  • Adhere to instructions from senior engineers.

Essential and Desirable Skills

  • Flexibility
  • Initiative
  • Problem Solving
  • Teamwork
  • Maintaining documentation to industry standards.

Educational Requirements/ Certifications

  • Bachelor’s in science
  • Microsoft certification (preferred)

Working Hours & Benefits

  • 5 hour week
  • Exposure and training in all cloud state of the art technologies
  • Educational assistance
  • Pension
  • On site gym
  • Facilities

Consultant Details

Luke Prendergast's Profile Picture
Name: Luke Prendergast
Title: Technical Recruiter
Tel: 01 2866666
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