IT Support Analyst Level 1

IT Support Analyst Level 1
Ireland 2 Negotiable Ref:

Job Description

My client is recruiting for IT Support Analyst to join the team on a permanent basis.

My client is recruiting for IT Support Analyst to join the team on a permanent basis.

Job Responsibilities

  • Provide 1st level day to day technical support to a dynamic office and production environments
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
  • Working as part of a larger group wide team, you will work to both individual and group targets
  • Provide excellent customer technical support, you will strive for first call resolution with each case
  • Take ownership of and manage incidents through to resolution
  • Liaise with various internal departments to resolve customer queries and complaints
  • Log support information and actions to the relevant database/system
  • Any other duties deemed required as part of the day to day role

Experience Required

  • 4+ years of experience in a technical support environment required
  • Excellent working knowledge of Desktop Operating Systems
  • Knowledge of Windows Servers
  • Knowledge of Microsoft Active Directory administration skills
  • Knowledge of Microsoft Exchange
  • Knowledge of network patching, switches and wireless installations
  • Strong interpersonal skills with ability to support and communicate with users on all levels
  • Sound troubleshooting and analytical skills
  • Self-starter who uses own initiative
  • Ability to work effectively as a member of a larger team
  • Has a pleasant, patient and friendly attitude
  • Desired: Driving licence and own transport
  • Ability to take ownership, organise workload and change priorities quickly
  • On call rota outside normal work hours and weekends

Essential and Desirable Skills

  • 4+ years of experience in a technical support environment required
  • Excellent working knowledge of Desktop Operating Systems
  • Knowledge of Windows Servers
  • Knowledge of Microsoft Active Directory administration skills
  • Knowledge of Microsoft Exchange

Educational Requirements

  • Third Level qualification in field of IT

Working Hours & Benefits

40 Hour Working Week

Pension

Healthcare

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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