IT Support Analyst

IT Support Analyst
Dublin South 2 €35,000 - €40,000 Ref:

Job Description

My Dublin South based client is recruiting for a IT Support Analyst to join the team. This role is on a permanent basis.

Overview

The successful candidate should have good knowledge of Microsoft Desktop systems and Mobile Operating systems (IOS, Android, Windows)

Responsibilities

  • Providing backup for Field Service Engineer
  • Installing new computers and network equipment in site offices, including overseas locations
  • Providing occasional on site level 1 support
  • Managing support calls from end users via different channels: helpdesk system, email, voicemail, telephone or in person
  • Resolution of support calls be that by the first line support person or by forwarding the ticket to other relevant personnel e.g System admin or third party support resource
  • Logging all support calls and follow up with caller to confirm problem resolution
  • Performing a range of systems administrative tasks under supervision of System Admin

Skills / Experience

    • Good knowledge of Microsoft desktop operating systems with main focus on Windows 7 Enterprise.
    • Experience with supporting standard office applications (Microsoft Office 2013-2016, Adobe Acrobat, Skype for Business)
    • Good knowledge of Mobile Operating Systems (iOS, Android, Windows)
    • Familiarity with  Microsoft Server / Active Directory environment (end users/groups management)
    • Experience with managing end users in Office365.
    • Knowledge of sharing files and printers in Microsoft Windows network
    • Familiarity with TCP/IP network
    • Previous experience with appliance based site to site VPN links (Fortigate, Cisco, CheckPoint)
    • Previous experience with administration of multi site Active Directory environment.
    • Previous experience with using and troubleshooting Citrix applications.
    • Basic knowledge of Cisco switches (concept of vlans, subnets, trunks)
    • Familiarity with remote support / access tools

Certificates below would be an advantage

  • Windows 7 or 10
  • CompTIA A+
  • CompTIA Network+
  • Windows Server Active Directory (2008R2 or newer)

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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