IT Support Analyst
Dublin South
2
€35,000 - €40,000
Ref: E16377NB
Job Description
My Dublin South based client is recruiting for a IT Support Analyst to join the team. This role is on a permanent basis.
Overview
The successful candidate should have good knowledge of Microsoft Desktop systems and Mobile Operating systems (IOS, Android, Windows)
Responsibilities
- Providing backup for Field Service Engineer
- Installing new computers and network equipment in site offices, including overseas locations
- Providing occasional on site level 1 support
- Managing support calls from end users via different channels: helpdesk system, email, voicemail, telephone or in person
- Resolution of support calls be that by the first line support person or by forwarding the ticket to other relevant personnel e.g System admin or third party support resource
- Logging all support calls and follow up with caller to confirm problem resolution
- Performing a range of systems administrative tasks under supervision of System Admin
Skills / Experience
-
- Good knowledge of Microsoft desktop operating systems with main focus on Windows 7 Enterprise.
- Experience with supporting standard office applications (Microsoft Office 2013-2016, Adobe Acrobat, Skype for Business)
- Good knowledge of Mobile Operating Systems (iOS, Android, Windows)
- Familiarity with Microsoft Server / Active Directory environment (end users/groups management)
- Experience with managing end users in Office365.
- Knowledge of sharing files and printers in Microsoft Windows network
- Familiarity with TCP/IP network
- Previous experience with appliance based site to site VPN links (Fortigate, Cisco, CheckPoint)
- Previous experience with administration of multi site Active Directory environment.
- Previous experience with using and troubleshooting Citrix applications.
- Basic knowledge of Cisco switches (concept of vlans, subnets, trunks)
- Familiarity with remote support / access tools
Certificates below would be an advantage
- Windows 7 or 10
- CompTIA A+
- CompTIA Network+
- Windows Server Active Directory (2008R2 or newer)
