IT Support Analyst

IT Support Analyst Image
IT Support Analyst

Ireland

Permanent

Negotiable

Ref: E10103NB

Job Description

My client is recruiting for IT Support Analyst to join the team on a permanent basis.

My client is recruiting for IT Support Analyst to join the team on a permanent basis.

Job Responsibilities

  • Provide 1st level day to day technical support to a dynamic office and production environments
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
  • Working as part of a larger group wide team, you will work to both individual and group targets
  • Provide excellent customer technical support, you will strive for first call resolution with each case
  • Take ownership of and manage incidents through to resolution
  • Liaise with various internal departments to resolve customer queries and complaints
  • Log support information and actions to the relevant database/system
  • Any other duties deemed required as part of the day to day role

Experience Required

  • 4+ years of experience in a technical support environment required
  • Excellent working knowledge of Desktop Operating Systems
  • Knowledge of Windows Servers
  • Knowledge of Microsoft Active Directory administration skills
  • Knowledge of Microsoft Exchange
  • Knowledge of network patching, switches and wireless installations
  • Strong interpersonal skills with ability to support and communicate with users on all levels
  • Sound troubleshooting and analytical skills
  • Self-starter who uses own initiative
  • Ability to work effectively as a member of a larger team
  • Has a pleasant, patient and friendly attitude
  • Desired: Driving licence and own transport
  • Ability to take ownership, organise workload and change priorities quickly
  • On call rota outside normal work hours and weekends

Essential and Desirable Skills

  • 4+ years of experience in a technical support environment required
  • Excellent working knowledge of Desktop Operating Systems
  • Knowledge of Windows Servers
  • Knowledge of Microsoft Active Directory administration skills
  • Knowledge of Microsoft Exchange

Educational Requirements

  • Third Level qualification in field of IT

Working Hours & Benefits

40 Hour Working Week

Pension

Healthcare

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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