IT Service Support Manager

IT Service Support Manager Image
IT Service Support Manager




Ref: E2473SD

Job Description

My Dublin based Financial Services client is looking for a IT Service Support Manager to join the team on a 9-12 month temporary contract.

IT Service Support manager

The Role:

Reporting directly to the Head of IT Operations, the successful candidate will manage and motivate an IT technical team, creating a sense of purpose and direction, prioritising and delegating work to meet Unit’s objectives, effectively manages performance and identifies training and development needs of team members.

  • Manage IT domains (Mainframe Operations, IT Helpdesk, Desktop environment, Service Desk and ancillary systems)
  • Systems availability and performance in accordance with SLAs and best practice
  • Currency of software and hardware levels in line with supplier recommendation and best practice
  • Delivery of all IT Operational Batch processes and associated outputs in line with SLAs and business requirements
  • Delivery of IT Helpdesk services in accordance with SLAs and best practice
  • Provision of 2nd level user support, technical support and monitoring of key systems in line with agreed services levels.
  • Currency of all policies, process controls and documentation for area
  • Ensures effective oversight of key IT Operations activities in the area for successful delivery of key services & activities.
  • Manages IT Change Management process
  • Ensure appropriate IT Controls Framework embedded and fully reflecting all key controls in your area.
  • Engages with IT Management and business representative teams to ensure the delivery of a seamless IT service within SLAs and the proactive resolution of operational and strategic issues. E.g. Service Review Meetings
  • 3rd Party/Vendor Manager for key service providers

The Person:

  • A minimum of 6 years IT support or engineering experience, with working knowledge of the following platforms/technologies; Mainframe Operations, IT Helpdesk, Desktop environment, Service Desk and ancillary systems
  • 3rd level qualification in IT discipline, or equivalent experience
  • ITIL Practitioner with excellent knowledge ITIL/IT Service Manager processes and best practice
  • Working knowledge of IT Infrastructure & Operations technologies, trends and strategies
  • Working knowledge of COBIT or equivalent IT Controls framework
  • Excellent interpersonal and written/oral communication skills with the ability to communicate ideas in both technical and user-friendly language.
  • Excellent problem solving and decision-making skills

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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