IT Service Management-Team Lead

IT Service Management-Team Lead Image
IT Service Management-Team Lead



€55,000 - €58,000

Ref: E427NL

Job Description

IT Service Management-Team Lead required for permanent role with Top Financial Services Company, based in Cork.

Responsibilities of the IT Service Management-Team Lead:

  • Management of the IT Asset Management process
  • Implementation of an ITAM framework, process and control procedures
  • Introduction of a new ITAM toolset to support the processes
  • Collaboration with key business units to progress ITAM best practices
  • Optimisation of Software licences  to reduce software licencing / support costs
  • Management of the hardware asset lifecycle
  • Measurement and reporting of ITAM KPIs
  • Management of Continuous Service Improvement (CSI) initiatives
  • Interacting with user groups to support ITSM initiatives
  • Management and development of our ITSM toolkit
  • Support IT Service Management projects and initiatives
  • Guide and mentor staff to ensure that team members are motivated and enabled to perform to the full extent of their abilities
  • Coordinate direct reports to ensure that each is working to agreed objectives
  • Establish and manage relevant partner relationships in the business and 3rd parties
  • Ensure that Risks are identified and managed in a proactive manner and all work practices and processes are fully compliant with Group policies and its regulatory requirements
  • Ensure Audit actions are prioritised and resolved speedily
  • Ensure that controls within the relevant Internal Control Framework processes are in place, are relevant and tested regularly

Skills required for IT Service Management-Team Lead

  • IT Service Management skills and an understanding of the ITIL framework
  • Knowledge of IT Asset Management concepts, tools and techniques
  • Knowledge of PC and Server configurations
  • Strong communicating skills with proven track record of influencing at senior management level
  • Experience in a financial services IT environment
  • Broad knowledge of IT Service Management and IT Asset Management concepts
  • Self-starter with strong time management and organisational skills with an ability to work to deadlines and prioritise workload
  • Influencing and negotiation skills
  • Demonstrating flexibility in delivering on project priorities
  • Strong stakeholder management skills and the ability to manage internal and external relationships
  • Leadership and motivation skills
  • Excellent written and verbal communication skills

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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