IT Service Management – Team Lead

IT Service Management – Team Lead Image

IT Service Management – Team Lead

Cork

Permanent

Negotiable

Ref: E2336NL

Job Description

My client is looking for an IT Service Management - Team Lead for a top Financial Services company.

What are you expected to do in this Role?

IT Asset Management (ITAM)

  • Management of the IT Asset Management process and control procedures
  • Management of our ITAM toolset (SNOW Licence Manager)
  • Collaboration with key business units to progress ITAM best practices
  • Optimisation of Software licences to reduce software licencing / support costs
  • Management of the hardware asset lifecycle
  • Measurement and reporting of ITAM KPIs

IT Service Management (ITSM)

  • Management of Improvement initiatives
  • Interacting with user groups to support ITSM initiatives
  • Management and development of our ITSM toolkit

People

  • Guide and mentor staff to ensure that team members are motivated and enabled to perform to the full extent of their abilities
  • Coordinate direct reports to ensure that each is working to agreed objectives
  • Engage in regular two way communication with the team members to ensure open and constructive communications take place
  • Oversee the provision of suitable training for staff to ensure that the required competencies and skill base are in place

Business & Customer

  • Establish and manage relevant partner relationships in the business and with third parties
  • Support the business in the review and development of new initiatives and opportunities
  • Represent Group IT on working groups and focus groups as appropriate
  • Identify opportunities to drive value and efficiencies

Risk & Control

  • Ensure that Risks are identified and managed in a proactive manner and all work practices and processes are fully compliant with Group policies and its regulatory requirements
  • Ensure Audit actions are prioritised and resolved speedily
  • Ensure that controls within the relevant Internal Control Framework processes are in place, are relevant and tested regularly

Competencies for the Role

  • Drive for Results
  • Leadership
  • Communication & Influencing
  • Commercial Awareness
  • Risk, Control & Regulatory Environment
  • Planning & Organising
  • Problem Solving & Decision Making

Technical Competences for your Role

  1. Expertise
  • IT Service Management skills and an understanding of the ITIL framework
  • Knowledge of IT Asset Management concepts, tools and techniques
  • Knowledge of PC and Server configurations
  • Experience in Project Delivery with a strong track record of performance
  • Ability to work well with teams and build strong working relationships
  • Strong communication & problem solving skills
  1. Content/Technical Knowledge

The successful candidate will have a strong and consistent track record in the following:

  • Broad knowledge of IT Service Management and IT Asset Management concepts
  • Self-starter with strong time management and organisational skills with an ability to work to deadlines and prioritise workload
  1. Further Expected Knowledge & Skills
  • Influencing and negotiation skills
  • Demonstrating flexibility in delivering on project priorities
  • Strong stakeholder management skills and the ability to manage internal and external relationships
  • Leadership and motivation skills
  • Excellent written and verbal communication skills
Nollaig Leydon's Profile Picture
Name: Nollaig Leydon
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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