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IT Service Desk Manager

IT Service Desk Manager
Dublin 2 Negotiable Ref: E18272CC

Job Description

A top corporate client of ours, based in Dublin is looking for and IT Service Desk Manager who can join there expanding IT Department.

Duties & Responsibilities:

  • Develop and maintain the IT Service desk strategy
  • Manage incidents, queries, and issues efficiently
  • Set and Implement procedures and policies of the Service Desk
  • Preserve best practice utilizing the ITIL framework
  • Manage Major Incident and Problem Management process
  • Managing, Setting and Achieving SLAs
  • Maintain GDPR compliance


Skills required:

  • At least 6 years in a Service Desk Management position
  • Extensive ITIL experience
  • Strong knowledge of Service Desk Management systems
  • Service Desk Related reporting abilities
  • Experience managing SLAs
  • Preform under pressure
  • People management skills



  • Relevant 3rd level degree in IT or similar from a recognised institution

Consultant Details

Caoimhe Cronin's Profile Picture
Name: Caoimhe Cronin
Title: Senior Technical Resourcer
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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