IT Service Desk Manager

Duties & Responsibilities:

• Develop and maintain the IT Service desk strategy
• Manage incidents, queries, and issues efficiently
• Set and Implement procedures and policies of the Service Desk
• Preserve best practice utilizing the ITIL framework
• Manage Major Incident and Problem Management process
• Managing, Setting and Achieving SLAs
• Maintain GDPR compliance

Skills required:

• At least 6 years in a Service Desk Management position
• Extensive ITIL experience
• Strong knowledge of Service Desk Management systems
• Service Desk Related reporting abilities
• Experience managing SLAs
• Preform under pressure
• People management skills

Education:

• Relevant 3^rd level degree in IT or similar from a recognised institution