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IT Service Desk Administrator

IT Service Desk Administrator
Dublin 2 €45,000 Ref: E18126AK

Job Description

My Dublin Based client is looking for an IT Service Desk Administrator with a strong background in Windows and Microsoft office

Job Responsibilities

…

  • Logging requests and incidents in the centralised IT ServiceDesk System
  • Troubleshooting and provide level 1 and 2 support for users
  • Supporting the business needs to meet agreed SLAs
  • Monitor and communicate the escalation of incidents and problems
  • Manage the Joiners, Leavers and Movers process

Experience Required

…

  • 3+ year’s relevant experience
  • Strong background of desktop support including Windows 7 and Windows 10, Office 2016
  • Experience of working in a financial services environment would be beneficial
  • SCCM to deploy desktop images
  • Cisco IP Telephony and Jabber\Webex collaboration technologies
  • Virtual Desktop technology (Horizon view)
  • Internet and email filtering technologies

Essential and Desirable Skills

…

  • 3 + Years Experience
  • Exceptional Customer service and Admin skills
  • Ability to use own initiative to troubleshoot and fix problems
  • Strong team player
  • Third level qualification
  • ITIL ,MCSA Qualifications would be an advantage

Educational Requirements

…

  • Flexible work
  • Extensive wellbeing program
  • Holidays
  • Pension

Working Hours & Benefits

…

Hybrid Flexi work, Pension ,Overtime Bonus

Consultant Details

Alan Kane's Profile Picture
Name: Alan Kane
Title: Technical Recruiter
Tel: 01 2866666
Email: alan@eolas.ie
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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