IT Service Delivery Manager

IT Service Delivery Manager Image
IT Service Delivery Manager

Dublin

Permanent

Negotiable

Ref: E9784CGG

Job Description

My Dublin based multi-national client is currently looking for an IT Service Delivery Manager to join on a permanent basis.

Job Responsibilities

  • Oversee the client’s application support and service desk function.
  • Take ownership of incident, change, release and escalation processes.
  • Monitor and control the support and delivery function to ensure procedures are followed.
  • Work with the Projects Management teams to ensure the project runs smoothly
  • Support the budgetary managements.

Experience Required

  • 3-5 year’s experience working in a similar service delivery management role.
  • Experience working across multi stakeholders and vendor environments.
  • Strong service management experience across areas such as Change, Service and Asset Management.
  • Knowledge of ERP systems and ideally SAP.

Essential and Desirable Skills

  • ITIL accreditation is a must.
  • Willingness to travel.

Educational Requirements

  • Third level degree or relevant work experience

Working Hours & Benefits

  • Standard working hours
  • Pension
  • Health

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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