IT Service Delivery Manager

IT Service Delivery Manager Image
IT Service Delivery Manager

Dublin North



Ref: E9534CGG

Job Description

My North Dublin based multi-national client is currently looking for a Service Delivery Manager.

You will be responsible for the delivery of my clients ERP SAP support services across the whole of the business. You will play a major part in the business for my client throughout the process of the delivery and help manage key stakeholder expectations. The client is putting together a new Shared Services Centre so this role will be a great opportunity for a Delivery Manager to put their stamp on this role. The client is a leading multinational firm so someone with a background in working in a large scale operation is required.

Job Responsibilities

  • Provide service support, on the client’s application support and service desk and help monitor the overall service providers such as incidents, process and change managements.
  • Take ownership of incident, change, release and escalation processes.
  • Monitor and control the support and delivery and ensure procedures are followed.
  • Work with the Projects Management teams to ensure the project runs smoothly
  • Support the budgetary managements.

Experience Required

  • 3-5 year’s experience working in a service delivery management role
  • Managing and setting up SD teams
  • Experience within the IT and online delivery working across multi stakeholders and vendor environment
  • Strong Service management experience across areas such as Change, Service and Asset Management.
  • Experience dealing with stakeholders and vendors
  • Knowledge of ERP systems and ideally SAP if possible
  • Hold an EU passport

Essential and Desirable Skills

  • ITIL accreditation is a must.
  • Willingness to travel

Educational Requirements

  • Third level degree or relevant work experience

Working Hours & Benefits

  • Standard working hours

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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