IT Service Delivery Consultant (Contract)

IT Service Delivery Consultant (Contract)
Dublin / Hybrid Contract Hybrid Negotiable Ref: 21631

Job Description

Our client, based in Dublin City Centre, requires an IT Service Delivery Consultant to join their team on an initial 6-month contract with the possibility of extension.

IT Service Delivery Consultant (Contract)

Job Description:

Our client, based in Dublin City Centre, requires an IT Service Delivery Consultant to join their team on an initial 6-month contract with the possibility of extension. The role involves managing service delivery processes, communicating with both technical and non-technical stakeholders, and ensuring compliance with SLAs in a hybrid work model.

Job Responsibilities:

  • Manage and improve IT service delivery processes, ensuring compliance with SLAs.
  • Coordinate the ticketing process using ServiceNow or a similar system.
  • Implement and maintain ITIL best practices across service delivery functions.
  • Oversee the technical service management of IT services, ensuring high performance.
  • Develop and present service reports to senior stakeholders and clients.
  • Facilitate communication between technical and non-technical teams.
  • Identify areas of improvement in the service delivery process and recommend solutions.
  • Provide guidance and support to internal teams to meet service delivery targets.

Experience Required:

  • Minimum 5 years of experience in IT service delivery or a similar role.
  • Strong knowledge of ITIL processes and service management tools.
  • Proficiency in ServiceNow, Jira, or similar ticketing systems.
  • Solid understanding of SLAs and experience in meeting or exceeding SLA targets.
  • Excellent communication skills, both verbal and written, with the ability to engage technical and non-technical stakeholders effectively.

Desirable Skills:

  • Experience in managing IT services for a large-scale enterprise.
  • Knowledge of agile methodologies and DevOps practices.
  • Project management certification (e.g., PMP, PRINCE2).
  • Advanced proficiency in data analysis and report generation.

Educational Requirements:

  • 3rd level degree in IT, Computer Science, or a related field.

Consultant Details

Caoimhe Cronin's Profile Picture
Name: Caoimhe Cronin
Title: Senior Technical Resourcer
Tel: 01 2866666
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